Shopping guide
About product sales
Product delivery time
After payment is confirmed, it will be shipped within 3 business days excluding Saturdays, Sundays and public holidays.
We usually ship within 3 business days after payment is confirmed, but please note that it may take some time for the item to arrive due to the delay of the shipping and delivery company.
Payment method and payment time
The following payment methods are available.
- ◎ Credit card ◎ Online payment
Necessary charges other than the product price
A separate shipping fee will be charged for the product. The shipping fee varies depending on the packing size, but it will be ¥ 990- ¥ 2,500.
Free shipping is available for customers who purchase over ¥ 11,000 including tax.
Application expiration date
If payment is not confirmed within 5 business days from the date of your order, we will cancel your order.
About product delivery
When shipping products, we individually wrap them in vinyl and pack them in thick cardboard.
- 100 size (1 to 3 sheets) up to 10 kg
- 140 size (4 to 20 sheets) up to 20 kg
- 140 size (set product with accessories) up to 20 kg
* If you purchase only one item, it may be delivered in a wrinkle-resistant bag. note that.
About the delivery company
The delivery company will basically deliver by "Sagawa Express".
* Okinawa and remote islands will be delivered by "Yu-Pack".
about shipping cost
Nationwide uniform 990 yen ( Free shipping on purchases of 11,000 yen or more including tax)
* Okinawa and remote islands are excluded.
You can specify the delivery time in the following time zones.
- "morning"
- "12:00 to 14:00"
- "14:00 to 16:00"
- "16:00 to 18:00"
- "18:00 to 20:00"
- "18:00 to 21:00"
About returns
"KYO MODE" accepts returns only for those who contact us by email or phone [ within 5 days ] after the item arrives.
Please contact us by e-mail on "Saturdays, Sundays, and holidays or after business hours". We will respond on the next business day.
* Regarding return, please return within one week after receiving the return notification. Unless it takes time to return the product due to circumstances, we may not be able to respond to the return if the product is returned without contact for more than a week. Thank you for your understanding.
* In case of "product defect" due to lack of information on our side, we will accept it at "shipping cost", so please return it by "payment on delivery". We will also bear the "transfer fee for refunds".
Return conditions
Only if all of the following conditions are met, we will "return" and "refund the product price in full".
- After the item arrives, please contact us by e-mail or phone within the specified "5 days" to request a return.
- Please contact us by e-mail on "Saturdays, Sundays, and holidays or after business hours". We will respond on the next business day.
- In the case of "kimono", you must not "try on with an obi".
- Even in the case of "obi", do not "tighten and try on".
- The "shipping cost" to be returned must be "paid by the customer".
- If the return acceptance period has expired
- If there is "damage to the product" such as damage or dirt after the product arrives
- When it is different from the state at the time of shipment
- If accessories etc. are missing from the time of purchase
- If there is evidence of use (tightening mark, knot mark)
- In the case of lucky bags or set products
- For non-returnable items
- Damage, stains, or loss due to natural disasters such as fires, floods, and earthquakes
- Incorrect use, carelessness, accidental damage, stains
- Appearance changes (wrinkles, stains, stains, damage) that occur during use
- When processing and tailoring are requested from the state at the time of purchase
- When we judge that there is no problem in quality and function
* We are not responsible for any direct or indirect damage / loss caused to the purchased product.
* This policy does not limit your legal rights.
Return procedure
1. 1. Please send an email "Request for return" within "5 days after the item arrives"
E-mail address: Please tell us the following items at info@kyomode.jp . (Only customers who contact us within 5 days of the arrival of the product will be eligible for returns)
* Please contact us by e-mail on "Saturdays, Sundays, and holidays or outside business hours". We will respond on the next business day.
- Address mail:
- Subject: Return request
- Customer name:
- order number:
- Product genre:
- Reason for return:
- Customer transfer account:
* The above items are required.
* Customers who pay by credit card will respond by "cancellation of credit card billing", so no account information is required.
2. Please send the item to the following address by any delivery company
The product should be packed in the same condition as when it arrived, without any damage.
〒701-0205
501-3 Senoo, Minami-ku, Okayama City, Okayama Prefecture
KYOMODE Return Section
TEL / FAX: 086-282-3641
Weekdays 9: 00-17: 00 (excluding weekends and holidays)
3. 3. After the item arrives at our shop, our staff will check the condition
If there is no problem after the item arrives, we will refund the item price to the "specified bank account".
* In the case of "credit card payment", we will respond by "cancellation of credit card request".
* In the case of credit, the price may be deducted depending on the payment timing. In that case, at the time of "next withdrawal", it will be "offset against the billed amount for the current month" or refunded.
* Please note that we cannot refund "other than the sales amount" such as "shipping fee" and "transfer fee".
Attention !! "If considered malicious"
It is very unfortunate for customers who do not understand the purpose of our products if there is no clear "intention to purchase" and "returns are repeated many times" or "rejection of receipt". However, we may refuse "future orders / returns".
others
This shop uses an online shop server provided by Shopify Inc.
The submission form is SSL (Secure Sockets Layer) compatible, which encrypts and protects the communication between the server and the personal computer you are using, and prevents you from peeping at the information when you enter it.
Credit card information is sent directly to the payment server operated by Shopify Inc. by the token method (card information non-passing method), so it does not pass through the online shop server.
